Refund policy

We offer a 30-day return window from the date of purchase. However, to account for delivery delays and applicable cooling-off periods, you will always have at least 14 days from the date your order is delivered to request a return.

For eligibility, your item must be in the same condition as received: unworn, unwashed, undamaged, with tags still securely attached, and in its original packaging. If an exchange is approved, the same timelines and product conditions apply. Additionally, you’ll need to provide your receipt or proof of purchase.

Once an approved return or exchange resolution has been approved, any action required from you must be completed within 14 calendar days.

For returns requiring an item to be sent back, the package must be handed to the carrier and show an initial carrier acceptance scan within this period. Delivery to our return facility does not need to occur within the 14 days.

If the required action is not completed within 14 days, the approved resolution may expire and any subsequent request may need to be reviewed again based on the circumstances at that time.

Products purchased as part of a promotional pack must be returned together as a complete set. Individual items from a pack cannot be returned separately. All products within the pack must meet the same return conditions outlined above.

To initiate a return, kindly reach out to us via email at support@maternique.com. Upon acceptance of your return, we'll provide you with instructions on where and how to send back your package. Please note that returned items will not be accepted unless you've informed us beforehand at the aforementioned address. Failure to do so may result in your return or refund being declined.

Damaged Items:

Please inspect your order upon receipt, and promptly notify us if the item is defective, damaged, or if you've received the wrong product. Failure to do so may hinder our ability to investigate and rectify the issue.

Exceptions / Non-returnable Items:

Certain items are non-returnable, including final sales, gift cards, and items explicitly marked as non-returnable. Additionally, due to stringent hygiene standards, undergarments such as slips, thongs or underwear cannot be returned. If you have any queries or concerns regarding a specific item, feel free to contact us.

Exchanges:

To initiate an exchange, simply email us at support@maternique.com, and our dedicated team will swiftly guide you through the process to ensure you receive the desired item without delay. We prioritize a stress-free and seamless experience for you, making sure you get your desired item(s) promptly.

Refunds:

Upon receipt and inspection of your return, you'll be notified of the approval or denial of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take 3-5 days for your bank or credit card company to process the refund.